Our promise to you

Trusting a third party with something as important as supplying the data that you (or your client) will use to inform significant property decisions is a big deal. We understand that by choosing MyNestBox, you are placing that trust in us. In return, this is the promise we make to you.

We will:

Act with integrity and carry out our work with due skill, care and diligence

We take pride in what we do, and we always will. We don’t cut corners, we don’t rush and, most importantly, we tell it like it is. Always.

Maintain adequate and appropriate insurance at all times in order to protect our customers

Should the worst happen (and we’ll be working really hard to make sure it doesn’t), you’ll know that we will be covered by adequate and appropriate insurance.

Conduct business in an honest, fair and professional manner

Successful businesses are built on successful partnerships. We believe that means being honest, fair to both parties, and acting professionally at all times. It’s who we are.

Handle complaints speedily and fairly

We hope you don’t have to use it but, in case you do, we’ve outlined our complaints procedure. If ever there is a problem, you’ll know how we’ll handle it, and how to escalate if you’re still not satisfied.

Ensure that our products and services comply with industry registration rules, standards, and relevant laws

We benchmark ourselves against our peers and stay abreast of relevant legislation. We consider this a bare minimum, and strive to exceed these bars wherever possible.

These points represent our interpretation of the PCCB regulatory code. We hold these as core tenants of our business operations. We hope that by sharing this with you, you feel even more confident of a great service and experience powered by MyNestBox.